Answer

In order to place their facilities on the site to register. Then log in as a registered user. Then you can submit your ads. All submitted ads are pre-moderated and fall into the general listing only after validation. Ads are accepted only from the owners!

Answer

All payments for booking will be transferred to your balance. Withdrawals can immediately after arrival, the tenant. You need to apply for withdrawal under My reservations and select an available form of payment: - Webmoney (-0,8% of the amount) - VISA cards (2 USD + 4% of total) You can also use your funds for placement of the order on the portal

Answer

At the moment, all ads are accepted free of charge. Fee is only a service release announcements at the top of search results "Hot Deals"

Answer

Feel free to list as many accommodations as you like.

Answer

1. List a property (after registration)

2. Fill in the dates when the property is available

3. Confirm availability for inquiring guests.

4. Order payment from Roomer upon check-in and redeem funds

Answer

At the time of the request as a potential tenant sends you his contact information: phone, email

Answer

You and only you decide to whom you would like to rent your place. You can choose among any inquiring guests and feel free to ask them for any aditional information before you decide.

Answer

Hosts can arrange for a cash deposit to be held for the duration of the stay and returned upon checkout if nothing is lost or damaged. You may edit this field (security cash deposit) in Property Edit template. Roomer does not provide any other insurance at this time. Always give clear instructions to your guests on how to operate items in your home and choose guests carefully.

Answer

Go to My Ads - click on the "Edit availability calendar" - mark the date on which your property is occupied - and then save. We strongly recommend always busy calendar to fill in, otherwise the object will be removed from listing. To edit a price, click on the "Edit" - go to the tab and make the price change.

Answer

Go to My Ads - click on the "Edit" - select the "Description" and make any necessary changes or add / change photo.

Answer

Simple. 1. Put high-quality photos of your object, and a detailed description.

2. Order the service "Hot Deals" - this will increase the number of hits and orders at times.

Answer

To protect yourself against cancellations, choose your guests carefully and ask any questions you may have before confirming the availability. When a guest cancels, we have following cancellation fees: - if a guest cancels the booking more than 3 nights in advance of the check in: full refund, except bank commission. - if a guest cancels the booking 3 nights or less in advance of the check in: guest will be charged for 1 night + bank commission for the rest.

Answer

Available to you to display detailed statistics for your facility for any period of time: whether it's day, week or month. Confirmation of the effectiveness will be phone calls and letters from guests, tenants and customers. Our team is constantly working to promote Roomer in Ukrainian, Russian and global Internet. The site translated into several languages ??and is available for all countries. Thus, your tenants may be guests from every corner of the planet

Answer

By default, sorting facilities in the listing comes at a price (ascending order). Also shown in the first objects that have ordered the service "Hot Deals".

Answer

If you've already booked, send a message or call your host to check if he/she can accommodate your new dates.  If you haven't booked, send the host a follow up message to check if the new dates will work. If you have already checked into the apartment successfully then arrange with the host directly for any refunds or extra payments.

Answer

Availability changes very quickly and not all hosts keep their calendars up to date at all times. This is the reason that a place may seem available, but the host may respond that it is not.

Answer

Roomer does not handle inquiries as a real estate agency, we just provide you a platform to communicate directly with a host and book your stay.

The best way to find out about availability is to send a message or call to the host directly.

Of course, if you need any help understanding how the system works or following up with an existing inquiry or booking we are always here to help.

Answer

We want the owners to leave on the site complete information about their property with quality pictures and video. But if you are not satisfied with the description and presentation of the object on the site, you can directly contact the owner and arrange viewing.

Answer

Yes. Roomer provides information with direct contact details of the property owner. You can communicate with them directly, without intermediaries.

Answer

Roomer will issue a refund and we'll try to find you something else. Or, you can keep your credit with us until you find an alternative and we'll transfer your credit over accordingly when you do.

If you wish to book the alternatives available on Roomer, you can pay for the new booking (or transfer your credit over) at the rate that is offered by the new host. Roomer won't cover the difference of the new booking if more expensive, but will of course refund the difference if the new booking is cheaper than the first.

Answer

You can cancel the booking just before the arrival date. Then, the following rules:

- If the guest cancels the reservation more than 3 nights prior to arrival: full refund, except for bank charges.

- If the guest cancels the reservation less than 3 nights before arrival: fee deducted per day + bank commission for the remainder.

In other cases, all negotiated individually with the owner.

Answer

Everything depends on the booking conditions specified by the owner. Some require full prepayment for the entire period, the other 50% of the total.

Stipulate booking directly with the owner of the property.

Answer

Finding objects that interest you, you can mark them as Favorite and from there to send a request to all owners by selecting all and clicking on the button "Request the host."

Remember that the availability of the object is changing very quickly, and if you find an object with free dates could change the next day. Therefore submit a request and book as soon as possible.

Answer

Hosts get multiple inquiries every day and sometimes they may have missed your inquiry. Feel free to send a follow up message to remind them.

To do so, go to My Favorites >  and click on the Send an Inquiry button and you can send a message over to the host. Or just call to the host.

If you haven't heard back after a few reminders, it is probably because the host cannot accommodate your dates. We suggest that you contact other hosts.

To increase your chances of your inquiry being accepted by the host, you should provide as much information as possible in your inquiry and fill in a detailed profile.

Answer

No. Reservations made after the payment is made on the site. Owners can confirm availability subject to many visitors, but real estate will only be reserved for those who pay.

Note that there are rare cases where the owner can refuse the booking, when he received payment for off-site Roomer. In such cases, you will be offered a worthy alternative.

Answer

There are a few reasons why your card is declined.

1. The charge is above the daily limit. Call your bank that issued the card to inform them of this transaction and ask them to lift the limit for the day so you can make this payment.

2. The charge is in a currency that you don't usually pay in. Call your bank that issued the card and let them know you are trying to make a booking in a different currency so they will allow the transaction through.

3. You are using a corporate card. Call your bank that issued the card to get approval for this transaction.

Answer

Now you can book a property through a credit card payment (Visa, MasterCard, Maestro), Webmoney or bank transfer.

Answer

Online Payment Roomer is completely safe. We work only with reliable payment systems. We do not store information on your credit card.

Once you have sent the payment and our system will see your money, you will receive confirmation of successful booking. Payment will be transferred to the account owner of the property only at the time of your arrival.

Answer

Once you have found an object that meets your needs (or objects) you can immediately contact the owners by phone or send a request to confirm the availability of items you are interested in the period.

Never start booking without receiving an acknowledgment from the property owner. After receiving confirmation - you can begin the booking process.